Staying up-to-date with the latest business process automation trends is crucial for organizations to remain competitive and efficient. Adopting new technologies and methods can streamline operations, improve customer satisfaction, and increase profitability. Failing to stay current can result in outdated processes and a decline in overall performance.
Some of the business process automation trends include leveraging AI and ML technologies, wider adoption of RPA, process mining, process simulation, leveraging low code platforms, and more out of the box integrations.
The journey of business process automation is challenging, but if the ideal strategy is put in place, organizations may benefit from it by streamlining internal operations and automating labor-intensive tasks that would otherwise need a lot of employee time.
According to marketsandmarkets, the global business process automation market size is expected to grow from USD 9.8 billion in 2020 to reach USD 19.6 billion in 2026. This proves that BPA has a bright future, and organizations should do everything possible to keep up with the latest trends in business process automation.
What are the key business process automation trends?
It is important for organizations to continuously strive for improvement and stay informed on the latest business process automation trends in order to stay ahead in today’s fast-paced business landscape and get the most out of the benefits that business process automation has to offer.
Here are the top business process automation trends:
1- Artificial Intelligence (AI) and Machine Learning (ML)
When business process automation tools begin to widely offer AI and ML capabilities, they will become extremely powerful, allowing the execution of business processes to be smarter and capable of making informed decisions based on previous instances.
These BPA will be able to execute processes with greater accuracy and less error proneness, thereby improving outcome quality, analyze large amounts of data, and improve the customer experience with the help of these technologies.
Customer service is one current example of AI’s role in automating business processes. AI can be used to create chatbots that handle simple customer inquiries and complaints, allowing human customer service representatives to handle more complex issues.
2- Robotic Process Automation (RPA)
RPA is one of the best technologies that has ever existed because it allows organizations to easily automate repetitive tasks without large initial investments or technical knowledge.
Furthermore, the ability to easily begin any RPA project and scale up and down depending on the load is what makes this technology appealing to many businesses.
One of the most critical business process automation trends is that solution vendors are increasingly giving the capabilities to integrate their solution with the best RPA tools available in the market.
3- Hyper Automation
Hyper automation involves combining multiple automation tools with advanced technologies to allow the automation of complex business processes. Complex business workflows can be difficult to automate and maintain, but with the help of this approach, it should be easier to fully rely on digital technologies from start to finish.
Many solution providers are beginning to offer these advanced capabilities in order to accommodate the most difficult and time-consuming procedures, and they will continue to invest heavily in the future.
Many businesses are still hesitant to automate their processes with hyper automation. They believe it to be overpriced or unsuitable for their company’s requirements. However, there are numerous use cases where it has succeeded and been profitable.
4- Process Mining
Trends in business process automation involve more than just technology. It entails utilizing various techniques to boost an automated process’s success without compromising quality or efficiency.
Process mining entails a thorough examination of business processes, their relationships, and the data that ought to be accessible for every process. It is a method for locating bottlenecks and determining what needs to be done to enhance a particular process. Additionally, it can be used strategically to predict future trends in a business process.
5- Process Simulation
In order to deliver products or services more quickly, offer customers with better service, and increase agility, organizations should constantly be looking for ways to make their business processes more efficient. Process simulation is one of the newest trends in business process automation and is used to find bottlenecks that slow down or affect process execution.
The majority of the time, businesses only interested to automate a process as it is, which is completely incorrect. Automation will provide these businesses with more modern methods of conducting business, which should greatly increase the process’ efficiency.
6- Cloud-Based Solutions
Everyone is now talking the cloud, whether it be for data migration or using cloud-based solutions to carry out processes through an intuitive portal. The future belongs to cloud-based technologies, and BPA solution providers are no exception.
Make sure the solution you choose for your business offers a cloud environment where processes can be carried out completely transparently, securely, and under your full control. They should also offer a comprehensive administration module so users can keep track of every case, task, and instance where a particular process is halted.
7- Integration with Other Technologies
The majority of the time, processes must integrate with either legacy or modern systems, read or write data from a centralized location, upload documents to a document repository, etc. A crucial component of any automation success is having ready-to-use integration connectors.
BPA providers are constantly working to expand their list of connectors so that it integrates with other technologies used in any organization very quickly.
8- Low-Code/No-Code Platforms
Low-code platforms are a type of application development platform that allows developers to create applications with less code than traditional application development platforms. They typically provide drag-and-drop interfaces and other tools that make it easier and faster to develop applications.
There are many advantages to using these platforms. They reduce the time taken for app development, improve the quality of the app, and make it easy for developers to update apps without having to go through a lengthy process.
9- Customer Experience (CX)
One of the newest business process automation trends to follow is customer experience. This is because the success of the business can be significantly impacted by the customer experience.
Without providing your customers with the best digital experience possible, it is not enough to have the most powerful automated process. Younger generations are accustomed to digital technologies, and they anticipate being able to perform tasks at least as well as those performed by your rivals.