Staying up-to-date with the latest business process automation trends is crucial for organizations to remain competitive and efficient. Adopting new BPA tools and methods can streamline operations, improve customer satisfaction, and increase profitability. Failing to stay current can result in outdated processes and a decline in overall performance.
The journey of business process automation is challenging, but if the ideal strategy is put in place, organizations may benefit from it by streamlining internal operations and automating labor-intensive tasks that would otherwise need a lot of employee time.
According to marketsandmarkets, the global business process automation market size is expected to grow from USD 9.8 billion in 2020 to reach USD 19.6 billion in 2026. This proves that BPA has a bright future, and organizations should do everything possible to keep up with the latest trends in business process automation.
The business process automation trends are:
Trend #1- Artificial Intelligence and Machine Learning
Artificial Intelligence (AI) and Machine Learning (ML) have become integral components of business process automation trends due to their transformative capabilities. These technologies empower organizations to streamline and optimize various aspects of their operations by automating repetitive task and making data-driven decisions.
Their true power is their ability to learn from patterns and experiences which will enable them to adapt and improve over time. This adaptability enhances efficiency, reduces errors, and accelerates decision-making processes, ultimately leading to increased productivity and cost-effectiveness.
25% of companies are using AI to automatically screen resumes or job applications
Source: Oracle (read more)
Trend #2- Robotic Process Automation (RPA)
RPA is one of the best technologies that has ever existed because it allows organizations to easily automate repetitive tasks without large initial investments or technical knowledge. Furthermore, the ability to easily start any RPA project and scale up and down depending on the load is what makes this technology appealing to many businesses.
A common trend between solution providers is adding the capabilities to integrate their solution with the best RPA tools available in the market.
Trend #3- Hyper Automation
Hyper automation involves combining multiple automation technologies to allow the automation of complex business processes. Complex business workflows can be difficult to automate and maintain but with the help of this approach, it should be easier to fully rely on digital technologies from start to finish.
Many solution providers are beginning to offer these advanced capabilities in order to accommodate the most difficult and time-consuming procedures, and they will continue to invest heavily in the future.
Many businesses are still hesitant to automate their processes with hyper automation. They believe it to be overpriced or unsuitable for their company’s requirements. However, there are numerous use cases where it has succeeded and been profitable.
It is recommended to stay updated about latest hyperautomation trends in order to align your company with latest innovations.
Trend #4- Process Mining
Trends in business process automation involve more than just technology. It entails utilizing various techniques to boost an automated process’s success without compromising quality or efficiency.
Process mining entails a thorough examination of business processes, their relationships, and the data that ought to be accessible for every process. It is a method for locating bottlenecks and determining what needs to be done to enhance a particular process. Additionally, it can be used strategically to predict future trends in a business process.
Trend #5- Process Simulation
In order to deliver products or services more quickly, offer customers with better service, and increase agility, organizations should constantly be looking for ways to make their business processes more efficient. Process simulation is used to find bottlenecks that slow down or affect process execution.
The majority of the time, businesses are only interested to automate a process as it is, which is completely incorrect. Automation will provide these businesses with more modern methods of conducting business which should greatly increase the process efficiency.
Trend #6- Cloud-Based Solutions
Everyone is now talking the cloud, whether it be for data migration or using cloud-based solutions to carry out processes through an intuitive portal. The future belongs to cloud-based technologies, and BPA providers are no exception.
Make sure the solution you choose for your business offers a cloud environment where processes can be carried out completely transparently, securely, and under your full control. They should also offer a comprehensive administration module so users can keep track of every case, task, and instance where a particular process is halted.
Trend #7- Integration with Other Technologies
The majority of the time, processes must integrate with either legacy or modern systems to read or write data from a centralized location, upload documents to a document repository, etc. A crucial component of any automation success is having ready-to-use integration connectors.
BPA providers are constantly working to expand their list of connectors so that it integrates with other technologies used in any organization very quickly.
Trend #8- Low-Code/No-Code Platforms
Low-code platforms are a type of application development platform that allows developers to create applications with less code than traditional application development platforms. They typically provide drag-and-drop interfaces and other tools that make it easier and faster to develop applications.
There are many advantages to using these platforms. They reduce the time taken for app development, improve the quality of the app, and make it easy for developers to update apps without having to go through a lengthy process.
Trend #9- Customer Experience (CX)
Automation technologies enable organizations to enhance the customer journey by streamlining interactions, personalizing communication, and anticipating customer needs. Through the integration of AI and ML, businesses can automate routine customer support tasks and provide personalized recommendations, leading to a more seamless and satisfying customer experience.
Without providing your customers with the best digital experience possible, it is not enough to have the most powerful automated process. Younger generations are accustomed to digital technologies, and they anticipate being able to perform tasks at least as well as those performed by your rivals.
