7 Best CRM Software in 2023: A Must-See List

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Written By Haissam Abdul Malak

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There are many different types of CRM software available, and the best one for you will depend on your specific needs. In this guide, I ranked and reviewed the 7 best CRM software, along with my top 4 choices, so that you can pick the best one.

The 7 best CRM software are Salesforce Sales, Oracle NetSuite CRMMicrosoft Dynamics 365monday Sales, HubSpot, Freshsales, and Zoho CRM

CRM software is a tool that helps businesses manage and improve interactions with customers. It automates and organizes various functions such as sales, marketing, customer support and service, enabling businesses to manage customer data and interactions efficiently. It provides a centralized hub for all customer-related information, making it easy to access and analyze.

How to choose the best customer relation management software?

Choosing the right CRM software for your business can be a challenging task. You should start by analyzing your business needs, consider critical factors such as budget, integrations with other systems, and implementation costs. In addition, try to research different solutions and identify their strengths and weaknesses.

Most of customer relation management solution providers offer a free trial that will give you a clear idea how these solutions will perform in real life scenarios. Take advantage of this offering and test the system thoroughly.

Let’s get started reviewing the best CRM software available.

Comparison of Best CRM Software

Best CRM ToolsBest forPricing Free Trial
SalesforceSmall to large businessesStarting $25Yes
Oracle NetSuite CRMSMBNot disclosedYes
Microsoft Dynamics 365Small to large businessesStarting $65Yes
monday Sales CRMSMBFREE
Paid plan $10
Yes
HubSpotSMBFREEYes
FreshsalesSMBFREEYes
Zoho CRMSMB$12Yes

What is the most popular CRM?

Here are my picks for the best CRM software for managing your customers interactions to help you started.

1- Salesforce Sales

Salesforce - CRM platform

Salesforce sales is one of the best CRM software currently available in the market. This tool helps small to large organizations managing customers interactions efficiently. Salesforce CRM is one of the first companies that are found to handle customer relationships management challenges systematically.

It is part of the Salesforce suite of products, which also includes Salesforce Service, Salesforce Marketing, and Salesforce Commerce. Salesforce Sales provides a range of features such as contact management, lead management, opportunity management, and forecasting, as well as sales automation and analytics.

Their pricing model is affordable and provides high value for the money invested and it is well suited for small to big enterprises.

Key Features

  • Workflow management
  • Contract management
  • Out of the box integrations
  • Easy to use
  • Customizable and flexible interface

Pricing

  • Essentials: $25 user/month
  • Professional: $75 user/month
  • Enterprise: $150 user/month
  • Unlimited: $300 user/month

2- Oracle NetSuite CRM

Oracle netsuite - best CRM software

Oracle NetSuite customer relationship management platform allows sales teams to increase productivity and close more deals by providing them with a centralized location for customer data, automating manual repetitive tasks, and providing deep insights through their analytics portal.

With integrated marketing automation software, it helps the marketing team to analyze the effectiveness of their email marketing campaigns. In addition, it has the capabilities to automate sales related processes to increase the efficiency of the sales team.

Oracle NetSuite CRM platform offers out of the box integration to make it possible to manage customer services and interactions within the same place to optimize your sales processes, increase productivity and build a loyal customer base.

Key Features

  • Perfect out of the box integrations
  • Flexible scalability
  • World class support
  • Target, build, execute and measure the success of marketing campaigns.
  • Ease of deployment and use
  • Mobile support

Pricing

  • Prices are not disclosed

3- Microsoft Dynamics 365

Microsoft Dynamics CRM

Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) software developed by Microsoft. It offers an AI virtual assistant which can help your sales team execute tasks faster such as lead qualification, customer engagement, and forecasting.

Being a Microsoft product, this CRM tool integrates with all other Microsoft products such as Office 365 and Power BI to make it easier to complete the sales process without any manual hard-working task. In addition, it can easily be customized and personalized based on your organization industry to fit your specific needs.

Key Features

  • Omnichannel customer engagement
  • Flexibility and scalability
  • Integration with other Microsoft products
  • AI-powered virtual assistant
  • Industry-specific solutions

Pricing

  • Sales Professional: $65 user/month
  • Sales Enterprise: $95 user/month
  • Sales Premium: $135 user/month
  • Relationship Sales: $162 user/month
  • Viva Sales: $40 user/month

4- monday Sales CRM

Monday.com

Monday Sales is one of the best customer relationship management software that allows to control the complete sales funnel and help you close deals faster by automating boring repetitive tasks. It integrates smoothly with all monday.com apps in addition to well known available apps to provide a seamless experience for their clients.

It provides advanced capabilities such as pipeline management, sales automation, forecasting, and lead management. Additionally, it offers real time team collaboration software to allow sales team to work together in real time to finalize any sales team efficiently.

Key Features

  • Marketing automation
  • Reporting & analytics
  • Integration with monday.com and other software
  • Workflow management
  • Billing and invoicing management
  • Customizable

Pricing

  • Individual: Free
  • Basic: $10 user/month
  • Standard: $14 user/month
  • Pro: $24 user/month
  • Enterprise: not disclosed

5- HubSpot

Hubspot - FREE

Hubspot is one the best FREE CRM software available in the market. It offers advanced capabilities such as track and analyze sales activity in real time, capture more new leads, and grow your database, manage all your customer communications from one universal inbox, and easy-to-use tools and integrations.

Being a free version doesn’t mean it won’t serve your organization perfectly. These capabilities offer will help you automate sales processes, track all your sales funnels, manage customer data and interactions, and many more.

Key Features

  • Social media integration
  • Email tracking and follow ups
  • Manage customer Interactions
  • Dashboards

Pricing

  • Free: on premise deployment
  • Starter cloud: $45 per month
  • Professional: $450 per month
  • Enterprise: $1200 per month

6- Freshsales

Freshsales is a customer relationship management (CRM) software developed by Freshworks that offers 360 degrees over your customers data and interactions. Some of their best offerings include contact management, lead management, opportunity management, pipeline management, sales automation, and analytics.

Integrations with other systems specially Freshworks apps are made extremely easy which will help speed up your implementation plans and manage the complete flow of your customers journey in one single portal.

The best thing about it is that Freshworks comes with a powerful free version that will give you a very good idea about the solution.

Key Features

  • Visual sales pipeline
  • Sales automation
  • Reports and dashboards
  • lead scoring
  • Out of the box integrations

Pricing

  • Free
  • Growth: $15 user/month
  • Pro: $39 user/month
  • Enterprise: $69 user/month

7- Zoho CRM

Zoho CRM

Zoho CRM is another excellent customer relationship management software which is developed by Zoho corporation and is designed to help organizations manage their customers relationships and interactions. It includes powerful capabilities to help you automate sales funnels and marketing processes to drive more efficient operation and increase productivity.

What makes Zoho CRM great is the integration with social media, email marketing, web analytics, and inventory management targets for small to large businesses. It is through their customizable solution that they can target organization in any industry.

Key Features

  • Integration with Zoho apps and other sales tools
  • Custom designing of flows
  • Full customizable
  • Available on multiple platforms (web, mobile, app)

Pricing

  • Standard: $12 user/month
  • Professional: $20 user/month
  • Enterprise: $35 user/month
  • Ultimate: $45 user/month

What is the world’s #1 CRM?

Salesforce is considered the world’s #1 CRM (Customer Relationship Management) software. It has a wide range of products tailored to different industries and business sizes, with its Sales Cloud being one of the most widely used CRM solution. It’s known for its scalability and flexibility, making it a popular choice among businesses.

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